The Union of Security Employees (USE) has launched a mobile application for security officers to report abuse or work-related grievances. This was announced along with the results of a survey on the welfare of private security officers, which found that more than one in two officers reported feeling nervous and stressed at work.
USE said that the free mobile app lets security officers report “any work-related issues and grievances anytime and anywhere”. “While the survey showed that security officers generally know who or where to seek help from when they face abuse at work, more can be done to expedite the process and enable neutral, third-party bodies to help investigate and mediate the case at hand,” said a press release from USE and the National Trades Union Congress (NTUC).
According to USE, registered users of the app can key in details of the case or issue, including location and photos. The cases submitted via the app will be routed to the USE Mediation Service for follow-up. “Today, officers walk to the (mediation) centre to report a case or email, so this is an added means for them to report a case,” said Mr Steve Tan, USE executive secretary.
The mobile app was created in response to officers’ feedback that it was difficult to send an email reporting abuse when they were on duty, said Mr Tan. The app also has geo-tagging, he said.
“You just need to report what happened: ‘Someone scolded me’ and click send, we already know where you are,” he said. “I think it’s an added convenience.” Users can also check back on the status of their submissions via the app and be kept updated on industry and union-related news.
