Airports of Thailand (AOT) has rolled out a new biometric identification system at six major airports to streamline travel. This innovative technology, launched on December 1, 2024, aims to streamline the check-in process and expedite security screenings for both domestic and international passengers. The system eliminates repeated identity checks to improve the travel experience.
The six airports featuring the new system include Suvarnabhumi and Don Mueang in Bangkok, Chiang Mai, Mae Fah Luang-Chiang Rai, Phuket, and Hat Yai. This biometric technology integrates seamlessly with AOT’s passenger processing systems, including CUTE, CUSS, CUBD (automated baggage drop), PVS (Passenger Validation System), and SBG (Self-Boarding Gate).
Passengers who opt to use the biometric system at Thailand airports can register themselves at the check-in through these two methods:
● Self-check-in kiosks: Passengers can select a kiosk to check-in. After using the machine in the kiosk, they can select their airline, choose the ‘Enrollment’ option, and scan the boarding pass barcode. Next, they must insert a passport or ID card and finish the process with a facial scan. The system stores the facial scan and other data as a Token.
● Check-in at counters: Passengers opting to check in via airport counters at these Thailand airports can request airline staff to register their facial data via the CUTE boarding pass reader. The reader can securely capture information related to facial scans and travel documents as a Token within the system.
Once enrolled, the passengers’ facial biometrics are securely stored, eliminating the need for repeated identity checks throughout their journey. This means faster and smoother passage through baggage drop, security checkpoints, and boarding gates. However, passengers will have to repeat the process for their next journey.
