The Airports Authority of India has opened separate security hold area in the Chennai airport in the departure hall of the international terminal for disabled passengers, business class flyers and the crew of airlines.
A separate frisking zone was introduced in the security hold area at the departure hall of the international terminal for disabled passengers, business class flyers and the crew of airlines at the Chennai airport recently. Eight additional check-in counters will function during peak hours for all passengers.
According to officials of the Airports Authority of India (AAI), an additional frisking zone, measuring 300 sq. m, has been set up and this is for passengers with reduced mobility, business class passengers and the crew to go through the security process without any hassle. With this, the number of such counters will go up to 72 from 64 now.
“We created an exclusive frisking zone in the security hold area for the Chess Olympiad participants to ensure that they don’t face any inconvenience. Now that the event is over, we decided to open the facility to all passengers since we face heavy crowds during peak hours,” an official said.
Both domestic and international terminals witness heavy rush, particularly during early morning and midnight. Be it check-in, immigration or security, departure halls of both terminals have serpentine queues, making it stressful for passengers. Similarly, in the arrival hall of the international terminal, from long waits in the immigration to delays in baggage collection, it is an uphill task for passengers. Many post their grievances on social media too.
