NICE Systems has announced that it has won an 8-figure contract from New York City’s Department of Information Technology and Telecommunications (DoITT) in association with the City’s ongoing Emergency Communications Transformation Program (ECTP). The new contract expands on an existing long standing relationship between NICE and the City of New York dating back to 2001.
Under the contract, NICE will expand its support for the ECTP by equipping the City’s new 9-1-1 facility with NICE’s market-leading public safety call recording and incident management solutions. The site, which is scheduled to open in June of next year, will be jointly operated by the New York City Police Department (NYPD) and the Fire Department of the City of New York (FDNY), and will augment and provide redundancy to current emergency 9-1-1 response services.
NICE will also upgrade previously deployed solutions at nine other NYPD and FDNY locations to ensure complete interoperability across all sites. Investigators who need to produce audio evidence will be able to access recordings from any site and combine those recordings into seamless incident timelines.