Biometrics are among the top priorities for airports and airlines, who are spending more money than ever on IT upgrades to support customer journeys, data processing and optimised energy consumption, according to the latest insight report from SITA.
The newly published 2023 Air Transport IT Insights report says airports spent an estimated US$10.8 billion and airlines spent about US$34.5 billion on IT. Per a news release, biometrics are popular for helping to curb congestion, with 70 percent of airlines hoping to have biometric ID management in place by 2026, and 90 percent investing in further biometrics R+D.
As well, the two-thirds of airports and airlines that collect and integrate passenger data now want to use AI to process that data for insights and increased efficiency. As such, 97 percent of airlines and 82 percent of airlines are investing in AI by 2026.
“As we approach a full recovery of passenger demand for air travel, with domestic travel even surpassing pre-pandemic levels in some regions, airlines and airports have learned from the congestion and disruptions seen in the past two years,” says David Lavorel, CEO of SITA. “Advanced data sharing and analytics tools will allow them to unite stakeholders and identify opportunities for greater efficiency and leaner operations.”
