Abu Dhabi Commercial Bank has said it will use voice authentication for customer transactions, saying that it could offer more convenience and security than knowledge-based answers. ADCB will offer voice biometrics in Arabic, English and Hindi, the bank said in a statement – the first such bank to cover these languages.
An investigative article by the Associated Press reported that the US banks JPMorgan, Chase and Wells Fargo were already using use voice screening, also known as voice biometric blacklists. The AP survey of 10 leading voice biometric vendors found that more than 65 million people worldwide have had their voiceprints taken, and that several banks, including Barclays PLC in Britain and Minneapolis-based U.S. Bancorp, are in the process of introducing their customers to the technology.
