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United Airlines working with TSA to enhance U.S. airport security experience

web-post August 11, 2016

United Airlines and the U.S. Transportation Security Administration (TSA) have unveiled plans to further modernize the airport security experience at several of the airline’s largest hubs. As part of a joint initiative to improve the overall screening experience for customers, United, in collaboration with the TSA, will install state-of-the-art, automated security lanes, add permanent TSA Pre-check enrollment centers at convenient locations and redesign security checkpoints at several of the airline’s most-frequented hub airports.

“We are working every day with the TSA to develop and launch innovative ways to improve the airport experience for our customers,” said Greg Hart, United’s executive vice president and chief operations officer. “These improvements demonstrate United’s commitment to use the latest technology to ensure our customers have a reliable and enjoyable experience every step of their journey.”

United will debut the automated lanes at Newark Liberty International Airport, the airline’s premier Trans-Atlantic gateway, this fall. When the installation is complete, the entire centralized security checkpoint at Terminal C in Newark Liberty will feature 17 automated lanes. The airline plans to install additional automated lanes at its hubs in Chicago and Los Angeles later this year.

The new lanes enable up to five customers to fill their individual bins simultaneously and move through the screening process quicker, even if TSA agents need to perform additional screening on a customer further up the queue. In addition to installing automated security lanes, United is building and redesigning checkpoints at several hubs throughout the airline’s network to improve the customer experience.

Key initiatives include:
• Installing audio and visual enhancements utilizing cutting-edge technology in the security queuing area to provide customers with more information.
• Consolidating four checkpoints into one new, centralized checkpoint at Newark Liberty.
• Redesigning security checkpoints at Chicago O’Hare.
• Constructing a new, state-of-the-art customer check-in area and a consolidated security screening checkpoint in Terminal 7 at Los Angeles International Airport.

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