The Madhya Pradesh Police have implemented an integrated suite of public safety software from Hexagon Safety & Infrastructure for emergency call handling, officer dispatch and incident management in India’s second-largest state. Hexagon’s solution expands Madhya Pradesh Police’s incident response capabilities through map-based views of calls, events and units in the field. The agency’s field officers have in-car access to information in real time to optimize efficiency and improve situational awareness. Hexagon’s dispatching, mobile and integration software aid Madhya Pradesh Police in dealing with nearly 100,000 calls per day from 51 cities. The solution has helped reduce response times in urban areas from 30-60 minutes to 5 minutes.
“Madhya Pradesh is the second-largest state in India with 51 districts and 72 million people. There are many remote areas, which have limited access and connectivity to emergency services,” said Additional Director General of Police (ADGP) Anvesh Mangalam of Madhya Pradesh Police. “Faced with geographical and infrastructure challenges, we needed a world-class command-and-control system that could reduce response time and raise the quality of response in reaching distressed citizens during emergencies.”
Madhya Pradesh Police’s solution features Hexagon’s Intergraph® Computer-Aided Dispatch (I/CAD), industry-leading incident management software, including Mobile for Public Safety, a powerful in-vehicle field application for mobile dispatching. The agency’s new dispatch system also includes EdgeFrontier®, an integration platform that enables the organization to develop interfaces to IT systems, including dispatch and other systems used by fellow public agencies, without the associated costs of custom development.