Security Today

FAQs

Can I get backdated issues ?

Backdated issues are generally not sold. However, subject to availability of stocks these are used to service complaints of non-receipt or damaged/defective issues. Some backdated issues can be viewed on our website in the archive section.

How is delivery by FedEx different from Indian Postal Service?

SECURITY TODAY uses FedEx (one of the world’s leading logistics companies) for priority delivery that can be tracked by our subscribers. Soon after the magazines are picked up, our subscribers receive an email informing them of their FedEx tracking number that can then be tracked by the subscriber on the FedEx website. There is no tracking facility currently available for Indian Postal Services

I am not sure when my subscription expires so how do I renew my subscription?

We will contact you well in advance of your subscription expiration date by email so that you will not miss any future issues. If you feel that you have missed renewal notices or have recently moved, be sure to inform us of your change of address. Renewal/change in address instructions must be received at least 3-4 weeks prior to subscription expiration or change of address to ensure your magazines are delivered without a break in term.

I have mailed / couriered you my cheque last week, please let me know If you have received it?

Please note it takes about 1-2 weeks for payments to get processed. Thus, please contact us after 2 weeks from the date of mailing your cheque to us, incase you do not get any acknowledgement e-mail / letter from us until then.

I have stopped getting my magazine altogether – why?

Your subscription may have expired or been temporarily suspended. Perhaps you have overlooked or missed out the renewal reminder sent before the expiry date, or perhaps you have not informed us of your change of address. Your magazine may also have stopped being delivered due to non-clearance of the payment sent by you. Please contact us to know your account status or inform your address change.

We hope this information is helpful. If you have any further questions that are not addressed above, please contact us by email/fax/phone/mail.

I wish to place an advertisement in SECURITY TODAY, how does one do that?

The simplest way is to just send a mail to info@securitytoday.in with a copy to sales1@securitytodayonline.com and a representative from our business development section will contact you to discuss your requirement.

What happens if I miss an issue or it arrives late?

  • If you have seen the publication on our website and have not yet received your copy, it’s probably under dispatch since the subscription copies’ delivery window is between 3-10 days of the release.
  • If you have recently ordered a new subscription and have not yet received your first issue, please be informed that it usually takes 4-6 weeks to start the subscription. However, if you do not receive it thereafter, we may have an incorrect address in our records.
  • If the issue does not reach you at all or arrives late recurrently, please contact our Subscriptions Department.

When do you usually dispatch the magazine?

Security Today is published on the 28th day of every month and dispatches start taking place soon after. You will probably receive your copy within the first 10 days of each month.

When will I start receiving the magazines?

It will take about 4-6 weeks to process your subscription. We shall send you an acknowledgement letter stating your subscription number and subscription term validity. The publication shall be delivered from the commencement date as mentioned in the aforesaid letter. Do please keep your subscription number handy for future reference & correspondence i.e. for example it could be G19045.

Who prepares the artwork?

All artworks are to be prepared by the client or their advertisement agency and submitted to us in ready to publish format, as mentioned in our Media Kit.

Who should I contact if I have any subscription related problem?

  • Change of address
  • Accessing my account status
  • Renewing my subscription
  • Reporting damaged/missing issue
  • Cancellation of subscription

There are a number of ways in which you can contact us:

Write to us at SECURITY TODAY, “Security House”, 24-B Udyog Vihar – V, Gurgaon -122016

Fax +91 124 2349040

E-mail to subscriptions@securitytodayonline.com

Call us at +91 124 4001111

 

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